Personal data processing policy of Alpha IBC Limited

Our aim is to provide you with detailed information on processing of your personal data irrespective of whether you communicate with us by way of personal meetings, electronically (e.g., via our website or email) or in any other way you prefer. The present Policy applies to you, if your data are processed by an Alpha IBC Limited in Cyprus.

The purpose of Alpha IBC Limited Personal data processing policy (hereinafter the ‘Policy’) is to inform you about ways in which the Alpha IBC collects, uses and shares your personal data provided to us or collected by us in any other manner. The aim of this is to ensure fair and transparent collection and use of your information.

We process personal data in line with the General Data Protection Regulation (EU) 2016/679 (hereinafter the ‘GDPR’) as well as other legislation.

Personal Data only includes information relating to natural persons (you) which you yourself have provided or which we obtain from other sources and which enables to identify you. We only may collect information from other sources, such as WorldCheck, if this is required by legislation or contractual agreements with you execution. It may be your name, surname, personal ID number, online identifiers, information relating to agreements you have concluded with us, information on usage of any services provided by us, imaging data recorded by video surveillance equipment, etc. Generally, for the purpose of this Policy, the terms used in the GDPR and other regulatory acts shall apply.

Your rights

In relation to the processing of your personal data by us, you retain the following rights:

  • To receive access to your personal data, when it is subject to processing
  • To request corrections, rectification or additions to your personal data
  • To request to receive a copy of your personal data
  • To request the processing of your personal data only for limited purposes
  • To request erasure of your personal data (“right to be forgotten”) where there is no legal justification for the Company continuing to process it
  • To object to the processing of your personal data where we are relying on a legitimate interest in justifying the processing and your rights override our legitimate interest
  • To report a breach of your personal data or non-compliance with GDPR
  • To withdraw your consent given to the Company in relation to the processing of your personal data

In the event of any issue related to personal data processing please contact Alpha IBC Limited data protection officer by e-mail dpo@alpha or by post at the following address: Solea Building, 4 Annis Komninis Street, 2nd Floor, Office 201, 1060 Nicosia.

Personal Data processing on this web site

We do not collect any personal information from a visitor to our sites unless that visitor explicitly and intentionally provides it. Under no circumstances do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life. If you are simply browsing our sites, we do not gather any personal information about you. There are two ways in which you may explicitly and intentionally provide us with, and consent to our collection of certain personal information:

a) E-mail Request for Information

We use links throughout our sites to provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.

b) Registration

If you choose to register for one of our products or services, we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products, we may require your name, address, telephone number, e-mail address, credit card number, IP address and/or social security number, and/or another form of national identification. Other products may require different or supplemental information from you in order to apply. For a detailed listing of the type of personal information requested for our various products, please refer to the page for the particular product.

c) Statistical Information about Your Visit

When you visit our sites, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our sites. We may monitor statistics such as how many people visit our sites, the user's IP address, which pages people visit on our sites, from which domains our visitors reach our sites, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web sites.

Use of Cookies

A "cookie" is a piece of information that our Web sites sends to your browser, which then stores this information on your system. A user will be able to use our web sites without cookies. If a cookie is used, our Web sites will be able to "remember" information about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies in order to help them navigate a Web site as seamlessly as possible. You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer. We may use cookies when you visit our Web sites and request documentation or a response from us. Otherwise, we only use cookies for anonymous usage statistics collected through Google Analytics.

Click here to get the instructions how to opt-out of Google Analytics if you choose so.

How long do we store the Personal data?

We store your personal data until we have fulfilled the purpose, for which the data has been collected, or for a period as provided by legislation. We process our customers data while they continue to use our services and store for a further 5 year period after customer ceased using them. We process Personal data which you have provided to us based on consent until you revoke it.

How we use and with whom we share the Personal data we gather

We assure you that the information we gather from you is used by us only as explained below.

a) Sending you responses and updates

We respond to any e-mail questions, requests for product or service information, and other inquiries that we receive. We may also retain this correspondence to improve our products, services, and Web sites, and for other disclosed purposes. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products.

b) Facilitating the support, renewal, and purchase of our products and services

We may use the information you submit to contact you to discuss the support, renewal, and purchase of our products and services.

We do not share personal information with unaffiliated third parties, except as necessary for our legitimate business interests, to carry out your requests, or as required by law.

Revision Date: May 22, 2018